Shipping
ITALY
Free shipping for all the orders.

EU
The shopping is free for orders above € 100
With an order under € 100, the cost of delivery is € 7

TIMING
The shipping in Italy will take up to 3 working days from the date of order; and about 3/5 days for islands, remote areas in Italy and other countries of the EU.
Delivery times may be delayed in the case of holidays.

When the order is shipped the customer will receive (by email address and / or text message) the tracking number of the package and the destination link to the page set up for tracking the shipment.

RETURNS
Returns can be made within 14 days from the delivery date. To make the return it is necessary to send the return request via the email thecrow.lab@gmail.com

It is possible to make the return free of charge in the store, by sending a request to thecrow.lab@gmail.com .
Once the return confirmation and authorization email has been received, the items must be sent in a single shipment to the address:
Corso del Rinascimento 54, Rome (RM), 00186

Once the items have been received in our warehouse, we will make the refund via the payment method with which the order was placed. Alternatively, it is possible to change the item, size or color or receive a Gift Card to spend online. The cost of the shipping is non refundable.
Payment Options
Thecrowlab.it accepts the following payment methods, guaranteeing full security in transactions made through our platform.
Payments are made in the online shop using payment cards and our online shop payment partner is Stripe. Stripe (link: https://stripe.com) is a secure and easy payment method. Payment is made directly using the online shop website, so you will not be directed to another website.

Credit Card: It is possible to make purchases by Visa, Mastercard, American Express and JCB. Each transaction with Credit Card is processed ensuring full security and data protection. If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.
The credit card used will be charged at the time of purchase even in case of pre-order although the shipment of these items will take place later in the season.

Bank Transfer: choosing the following method of payment the customer makes a transfer to the account shown below. Once the payment is made the customer must send the accounting copy of the execution of the transfer within 24 hours of purchase at thecrow.lab@gmail.com. The order will be within 24 hours after the crediting of the payment on the C/C indicated.
IBAN: IT56H0617503265000000880580
Return and exchange
Returns can be made within 14 days from the delivery date. To make the return it is necessary to send the return request via the email thecrow.lab@gmail.com

It is possible to make the return free of charge in the store, by sending a request to thecrow.lab@gmail.com .
Once the return confirmation and authorization email has been received, the items must be sent in a single shipment to the address:
Corso del Rinascimento 54, Rome (RM), 00186

Once the items have been received in our warehouse, we will make the refund via the payment method with which the order was placed. Alternatively, it is possible to change the item, size or color or receive a Gift Card to spend online. The cost of the shipping is non refundable.
CONTACTS
Email: info@thecrowlab.it
WhatsApp: + 39 333 840 2204
Store: 06 69418 345
Address: Corso del Rinascimento 54-56, Rome, RM, Italy
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